Privacy Policy
●INTRODUCTION
Thank you for choosing the relevant the Services and/ products including but not limited to Tenx Card
By accessing or using our Services/Products, you CONSENT to the policies and practices set out in this privacy policy (the “Privacy Policy”) and represent and warrant that you have the valid consent and authority from the Relevant Person(s) (defined below) for us to collect, use, disclose and/or process your Personal Data as described herein. This Privacy Policy describes how we will collect, use and disclose your personal data when you access or use our Services/Products. You agree that RedotPay may update this Privacy Policy at any time by posting the amended version on our website and associated application program interface or mobile applications (the “Site”) or sending the latest Privacy Policy to you via email. Your use or continued use of any Services/Products after such amendment shall be deemed as your acceptance and agreement to the same.
Information We Collect:
●Personal Information:
This includes but is not limited to your full name, residential address, email address, phone number, date of birth, and government-issued identification details (such as passport or driver's license).
Financial Information:
We collect information about your bank accounts, payment methods (including credit/debit card details), transaction history, and any cryptocurrency wallets you connect to your TenX account.
Device Information:
We collect technical information about your device, including IP address, device type, operating system, browser type, and unique device identifiers.
Usage Data:
We collect information about how you interact with our services, including pages visited, features used, and actions taken.
●COOKIE USAGE
While you access the Site, we may use the industry practice of placing a small amount of data that will be saved by your browser (“Cookies”). This information can be placed on your computer or other devices used to visit the Site. This information helps us recognize you as a customer, collect information about your use of our Services/Products to better customize our services and better your experience. We may also use the information collected to ensure compliance with our compliance program, and to ensure your account security has not been compromised by detecting irregular or suspicious account activities.
Most browsers are setup to accept Cookies automatically. Some Cookies expire when you finalize the session and other Cookies remain on your computer or other devices until deleted or expired. You have the option to decline the use of our Cookies, but this may affect the functionality of the Services/Products or your user experience.
Some browsers have a do not track feature that lets you tell websites that you do not want to have your online activities tracked. At the moment, we do not respond to browser do not track signals
●INFORMATION SECURITY
We endeavor to protect ourselves and you from unauthorized access, alteration, disclosure, or destruction of data we collect and store. We take various measures to ensure information security, including encryption of our communications with SSL, requiring two-factor authentication for all sessions, periodic review of our Personal Data collection, storage, and processing practices and restricted access to your Personal Data on a need-to-know bases.
The Security of your data is important to us, but you understand and acknowledge that no method of transmission over the Internet, or method of electronic storage is fully secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
●How We Use Your Information:
Account Creation and Verification: We use your personal information to verify your identity, create your TenX account, and provide access to our services.
Service Provision:
We use your financial information to process payments, transfers, and cryptocurrency transactions.
Fraud Prevention:
We analyze your information to detect and prevent fraudulent activities, such as unauthorized access to your account.
Customer Support:
We use your information to provide assistance and resolve any issues you may encounter.
Marketing and Communication:
With your consent, we may use your email address to send you promotional offers, newsletters, and updates about our services. You can opt-out of marketing communications at any time.
●Information Sharing:
Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, customer support providers, and data analytics companies. These service providers are bound by strict confidentiality obligations.
Law Enforcement: We may disclose your information to law enforcement agencies if required by law or if we believe it is necessary to prevent or investigate a crime.
●Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
●Data Security:
We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and access controls.
●LANGUAGE
If this Agreement is translated into any other language from English, the English language version shall prevail to the extent of any inconsistency.
If you are a resident of the European Economic Area (“EEA”), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:
• We need to use your Personal Data to contract with you or to perform our obligations thereunder.
• You have given us consent to do so.
• The processing is in our legitimate interests or necessary to comply with our legal obligations.
• To comply with applicable laws and regulations.
If you are a resident of the EEA, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Please see section 14 (Contacting Us About Privacy Questions or Concerns) above.
In certain circumstances, you have the following data protection rights:
• The right to access, update or to delete the information we have on you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request us to restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information
●Your Rights:
You have the right to access, correct, or delete your personal information. You also have the right to object to or restrict the processing of your personal information. To exercise these rights, please contact our data protection officer at [support@tenxcard.com]
●Changes to This Privacy Policy:
We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website.
●Contact Us:
If you have any questions or concerns about this Privacy Policy, please contact our data protection officer at [support@tenxcard.com]
Last Updated: [06-11-2023]