Refund Policy

Introduction

TenX Card strives to provide exceptional service to its users. This Refund Policy outlines the circumstances under which refunds may be issued for TenX Card services.

Eligibility for Refunds

▪︎TenX Card Fees: Fees associated with the TenX Card (e.g., annual fees, replacement fees) are generally non-refundable. However, in case of errors or system malfunctions, TenX may offer a refund at its discretion.

▪︎Technical Issues: If you experience persistent technical difficulties preventing you from accessing or using our services, we may issue a refund at our discretion.

▪︎Account Closure Refunds: If you decide to close your TenX account, any unused funds will be refunded according to the methods available on the Platform.

▪︎Service Interruptions: In case of significant service interruptions beyond our control, TenX may offer prorated refunds or service credits.

▪︎Fraudulent Transactions: If you believe you have been a victim of fraud, please contact our customer support immediately. We will investigate the matter and initiate a refund if necessary.

Refund Process

To request a refund, please contact our customer support team with the following information:

▪︎Your full name

▪︎Your TenX account number

▪︎A detailed description of the refund request

▪︎Supporting documentation (if applicable)

TenX Card will review your request and process the refund according to our standard procedures. Refunds will be issued to the original payment method used for the transaction.

Non-Refundable Services

Certain services provided by TenX may be non-refundable, including but not limited to:

▪︎Cryptocurrency transactions

Fees associated with cryptocurrency transactions (e.g., network fees, gas fees) are generally non-refundable due to the nature of blockchain

▪︎Fees associated with third-party services

Additional Information

TenX Card reserves the right to modify this Refund Policy at any time.

This Refund Policy is governed by the laws of [Singapore].

Last Updated: [06-11-2023]